The Custodian provides 50% refund from custodian services  in case of visa and study permit refusal. Client has to send official letter from Canada Immigration about visa refusal as a proof and start of refund process. Refund process takes around 1-2 weeks. Bank Transaction fees on client's side (around $30 CAD).

The Custodian does not provide refund from additional study permit and visa services in case of visa refusal.

The Custodian is in charge for tuition fees refund in case of visa refusal from additional service of school admission to Canadian High School. Refund of tuition fees from partner High school starts with getting official refusal letter from Canada Immigration from client and takes 30-60 days, depends on each school process and refund policy.

The Custodian is in charge for accommodation fees refund in case of visa and/or study permit rejection. However, Accommodation Placements fees are non-refundable in any situation.